# Central Payroll - Who to Call ## expand\_more Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links. *Contacts for questions regarding tax-reporting documents can be found* [her](/files/controller/files/cy2019_tax_document_contact_grid.pdf)[e](/files/controller/files/cy2017_tax_document_contact_grid_0.pdf)*.* ## Who to contact with questions about: Open all sections Close all sections ### Your Appointment End Date expand\_more Sort**Before you call:** **Contact:** Your HR/ Payroll Office ### Wrong Address expand\_more Sort**Discussion Topic:** **Before you call:** **Contact:** Changing your address home, or check mailing(excludes students) Complete and submit new address form. If you are a student, [click here](http://vpf-web.harvard.edu/ofs/student/index.shtml). For non-students- see your local HR/Payroll Office. Local HR ### Your Pay expand\_more Sort**Discussion Topic:** **Before you call:** **Contact:** **You have been paid, but not this time and you are a(n):** **Hourly Employee** Confirm your hours are entered and approved Your Time Keeper or Approver If your hours have been entered and approved, but still no pay Your HR/ Payroll Office **Salaried Employee** N/A Your HR/ Payroll Office **You are a new employee- not yet paid** Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll. Your HR/ Payroll Office You should have been paid and need the money now Your HR/ Payroll Office **Your gross pay is not what you expected** **Hourly Employee** Verify that you are multiplying your hourly rate by approved hours worked. Your HR/ Payroll Office Did you factor in overtime and/or shift differential (if applicable)? Your HR/ Payroll Office Has your work schedule changed, impacting your regular versus OT hours? Your HR/ Payroll Office Did you work the entire pay period? Your HR/ Payroll Office Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? Your HR/ Payroll Office Do you have hours missing? Your Time Keeper or Approver Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium? Your HR/ Payroll Office Remaining questions Your HR/ Payroll Office **Salaried Employee** Did you work the entire pay period? Your HR/ Payroll Office Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? N/A Remaining questions Your HR/ Payroll Office **Don't understand your pay stub?** See **Understanding Your Paycheck** Remaining questions Your HR/ Payroll Office ### Copy of Pay Stub expand\_more Sort**Before you call:** **Contact:** Payroll Hotline 617-495-8500, select option 4 ### Your Paperwork expand\_more Sort**Discussion Topic:** **Before you call:** **Contact:** Your paperwork that should have been processed Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll Your HR/ Payroll Office ### W2 expand\_more Sort**Discussion Topic:** **Before you call:** **Contact:** Need duplicate W2 Follow the instructions [here](/how-to/central-payroll/order-copy-your-w-2) to obtain your W-2. In addition, review your address and submit new address form if needed. For non-students, see your local HR/Payroll Office. Payroll Hotline 617-495-8500, select option 4 Other tax-reporting documents Payroll Hotline 617-495-8500, select option 4 ### Your Payroll Deductions expand\_more Sort**Discussion Topic:** **Before you call:** **Contact:** **Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount)** Medical Benefits Hotline 617-496-4001 Dental Benefits Hotline 617-496-4001 Contributory Life Benefits Hotline 617-496-4001 Long-term care Benefits Hotline 617-496-4001 Flexible spending Benefits Hotline 617-496-4001 Tax deferred retirement Benefits Hotline 617-496-4001 Medical co-payment Your Medical Provider ****Miscellaneous deductions**** Auto and/or Home Insurance Marsh Solutions 866-814-7513 Savings Bonds Payroll Hotline 617-495-8500, select option 4 Charity Payroll Hotline 617-495-8500, select option 4 Union dues Your Union Steward Loans Your Loan Provider Rental deduction Harvard Real Estate @ Garnishments Payroll Hotline 617-495-8500, select option 4 ### Your Assistance Amounts expand\_more Sort**Before You Call:** **Contact:** Housing allowance- faculty only Your HR/ Payroll Office Mortgage subsidy-faculty only HR/ Payroll Office Tuition Assistance Benefits Hotline 617-496-4001 Child Care Fellowship Office of Work & Family 617-495-4100 ### Your Tax Withholding expand\_more Sort **Discussion Topic:** **Before You Call:** **Contact:** **Your Federal taxes dramatically increased this pay period** Were you paid for more than a typical pay period (e.g. more hours)? Federal tax withholding rates often automatically change if your income increases in a period, but the increase may be refundable (at the time you file your tax return) if the spike was for an amount that relates to a prior pay-cycle. N/A All other questions Payroll Hotline 617-495-8500, select option 4 **Your tax amount is too high for more than one pay-cycle.** Click on the following link for Federal Taxes . Then click on **Withholding Calculator** to determine if you should change your withholdings. For assistance with Massachusetts State Taxes click on the following link: . If you choose to adjust your withholdings, the W4 form for Federal and M4 for state are available at the websites above or at you local HR/Payroll Office or the Payroll Window. Please note that all employees who work in Massachusetts are subject to MA withholding, even if you are a resident of another state. N/A All other questions for non-resident aliens [Tax Services](https://tax.oc.finance.harvard.edu/) All other questions except those for non-resident aliens Payroll Hotline 617-495-8500, select option 4 **You are FICA exempt but Social Security and Medicare were taken out of your pay** N/A Payroll Hotline 617-495-8500, select option 4 **A tax that should be taken out is not** Have you reached the FICA taxable wage limit and FICA is no longer being taken out? N/A All other questions Payroll Hotline 617-495-8500, select option 4 **You are a foreign national and you are not sure what taxes you should pay.** N/A [Tax Services](/services/taxes) ### Reporting Time expand\_more Sort**Discussion Topics:** **Contact:** **You have more than one job and you are not sure which job record to use.** Your Time Keeper or Approver ****What hours did I report?**** Your Time Keeper or Approver ****Was my time approved?**** Your Time Keeper or Approver