Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links. Contacts for questions regarding tax-reporting documents can be found here.
Central Payroll - Who to Call
Who to contact with questions about:
Your Appointment End Date
Before you call: | Contact: |
Your HR/ Payroll Office |
Wrong Address
Discussion Topic: | Before you call: | Contact: |
Changing your address home, or check mailing(excludes students) | Complete and submit new address form. If you are a student, click here. For non-students- see your local HR/Payroll Office. | Local HR |
Your Pay
Discussion Topic: | Before you call: | Contact: |
You have been paid, but not this time and you are a(n): | ||
Hourly Employee |
Confirm your hours are entered and approved | Your Time Keeper or Approver |
If your hours have been entered and approved, but still no pay | Your HR/ Payroll Office | |
Salaried Employee |
N/A | Your HR/ Payroll Office |
You are a new employee- not yet paid | Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll. | Your HR/ Payroll Office |
You should have been paid and need the money now | Your HR/ Payroll Office | |
Your gross pay is not what you expected | ||
Hourly Employee |
Verify that you are multiplying your hourly rate by approved hours worked. | Your HR/ Payroll Office |
Did you factor in overtime and/or shift differential (if applicable)? | Your HR/ Payroll Office | |
Has your work schedule changed, impacting your regular versus OT hours? | Your HR/ Payroll Office | |
Did you work the entire pay period? | Your HR/ Payroll Office | |
Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? | Your HR/ Payroll Office | |
Do you have hours missing? | Your Time Keeper or Approver | |
Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium? | Your HR/ Payroll Office | |
Remaining questions | Your HR/ Payroll Office | |
Salaried Employee |
Did you work the entire pay period? | Your HR/ Payroll Office |
Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? | N/A | |
Remaining questions | Your HR/ Payroll Office | |
Don't understand your pay stub? | See Understanding Your Paycheck | |
Remaining questions | Your HR/ Payroll Office |
Copy of Pay Stub
Before you call: | Contact: |
Payroll Hotline 617-495-8500, select option 4 |
Your Paperwork
Discussion Topic: | Before you call: | Contact: |
Your paperwork that should have been processed | Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll | Your HR/ Payroll Office |
W2
Discussion Topic: | Before you call: | Contact: |
Need duplicate W2 |
Follow the instructions here to obtain your W-2. In addition, review your address and submit new address form if needed. For non-students, see your local HR/Payroll Office. |
Payroll Hotline 617-495-8500, select option 4 |
Other tax-reporting documents | See Contacts for questions regarding tax-reporting documents. |
Your Payroll Deductions
Discussion Topic: | Before you call: | Contact: |
Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount) | ||
Medical | Benefits Hotline 617-496-4001 |
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Dental | Benefits Hotline 617-496-4001 |
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Contributory Life | Benefits Hotline 617-496-4001 |
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Long-term care | Benefits Hotline 617-496-4001 |
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Flexible spending | Benefits Hotline 617-496-4001 |
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Tax deferred retirement | Benefits Hotline 617-496-4001 |
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Medical co-payment | Your Medical Provider | |
Miscellaneous deductions | ||
Auto and/or Home Insurance | Marsh Solutions 866-814-7513 |
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Savings Bonds | Payroll Hotline 617-495-8500, select option 4 |
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Charity | Payroll Hotline 617-495-8500, select option 4 |
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Union dues | Your Union Steward | |
Loans | Your Loan Provider | |
Rental deduction | Harvard Real Estate @ https://www.campusservices.harvard.edu/real-estate |
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Garnishments | Payroll Hotline 617-495-8500, select option 4 |
Your Assistance Amounts
Before You Call: | Contact: |
Housing allowance- faculty only | Your HR/ Payroll Office |
Mortgage subsidy-faculty only | HR/ Payroll Office |
Tuition Assistance | Benefits Hotline 617-496-4001 |
Child Care Fellowship | Office of Work & Family 617-495-4100 |
Your Tax Withholding
Discussion Topic: | Before You Call: | Contact: |
Your Federal taxes dramatically increased this pay period |
Were you paid for more than a typical pay period (e.g. more hours)? Federal tax withholding rates often automatically change if your income increases in a period, but the increase may be refundable (at the time you file your tax return) if the spike was for an amount that relates to a prior pay-cycle. |
N/A |
All other questions |
Payroll Hotline 617-495-8500, select option 4 |
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Your tax amount is too high for more than one pay-cycle. |
Click on the following link for Federal Taxes http://www.irs.gov/individuals/index.html.
For assistance with Massachusetts State Taxes click on the following link: |
N/A |
All other questions for non-resident aliens | Tax Services | |
All other questions except those for non-resident aliens |
Payroll Hotline 617-495-8500, select option 4 |
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You are FICA exempt but Social Security and Medicare were taken out of your pay | N/A |
Payroll Hotline 617-495-8500, select option 4 |
A tax that should be taken out is not | Have you reached the FICA taxable wage limit and FICA is no longer being taken out? | N/A |
All other questions |
Payroll Hotline 617-495-8500, select option 4 |
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You are a foreign national and you are not sure what taxes you should pay. | N/A | Tax Services |
Reporting Time
Discussion Topics: | Contact: |
You have more than one job and you are not sure which job record to use. | Your Time Keeper or Approver |
What hours did I report? | Your Time Keeper or Approver |
Was my time approved? | Your Time Keeper or Approver |