A Corporate Card holder that has changed his or her name due to marriage or for any other reason must contact Citibank directly at 1-800-248-4553 (call collect 1-904-954-7314 when dialing from outside the U.S.) and the Reimbursements and Card Services administrator via e-mail at firstname.lastname@example.org.
A card bearing the new name will be mailed to your billing address directly in 7-10 business days. When the new card arrives, the cardholder must destroy the old card...
In the event of a declined transaction, the cardholder must call Citi customer service, at 1-800-248-4553 (call collect 1-904-954-7314 when dialing from outside the U.S.), to determine the reason for the decline (in some situations, the vendor may be able to determine the reason for the decline, or call the bank on behalf of the cardholder). Transactions are typically declined for the following reasons:
the cardholder’s monthly or single-purchase spending limit was exceeded