# Accounts Receivable ## expand\_more Central Accounts Receivable (AR) provides Harvard’s local billing units that sell services and/or goods with a state of the art billing system with which to invoice, track, and collect on their receivables. The goal of Central AR is to meet the needs of local units by providing several options for invoice processing, providing printing and mailing services for invoices and statements, participating in the collection of overdue accounts, and ensuring timely processing of all receivables transactions. ## How Can We Help You? [### Bill through Central AR ](/how-to/accounts-receivable/bill-through-central-ar) The Central Accounts Receivable department provides a web-based billing and collection system for local units wishing to bill “external” customers. If you are interested in billing through Central AR, please complete the Transaction Type Setup/Maintenance... [### New Customer Setup ](/how-to/accounts-receivable/request-new-customer-setup) How to complete the Customer Setup and Maintenance form used to set up new or existing customer information in the Oracle Accounts Receivable system. Customers are created and maintained by Central Accounts Receivable. There is a naming convention used... [### iReceivables ](/how-to/accounts-receivable/iReceivables) Work instructions and tutorials are available for using iReceivables including reprinting invoices and viewing customer information. This 15 min online tutorial describes how to access iReceivables and covers important functions of the application... [### Pay an Accounts Receivable Bill ](/how-to/accounts-receivable/pay-an-ar-bill) There are several ways to pay your Harvard University Accounts Receivable bill. Note: Students see " University Student Financial Services". Pay By Check: Please make your check payable to Harvard University and mail it with your remittance stub to... [ More arrow\_circle\_right ](/how-to/accounts-receivable) ## Contact Us Accounts Receivable 1033 Massachusetts Ave 2nd Floor Cambridge, MA 02138 **The Accounts Receivable team is currently working remotely. Please contact us using the information below.** T: (617) 495-3787 [ar\_customers@harvard.edu](mailto:ar_customers@harvard.edu) ## Related Resources [### Transaction Type Setup / Maintenance Request ](/sites/g/files/omnuum12686/files/controller/files/4.19_transaction_type.pdf) [### Invoice Feed Request Form ](/sites/g/files/omnuum12686/files/controller/files/4.19.18_ar_feed_file_request.pdf) [### Invoice Data Entry Form ](/sites/g/files/omnuum12686/files/controller/files/4.19.18_invoice_data_entry_form.pdf) [ More arrow\_circle\_right ](/resources/forms-templates/accounts-receivable) ## Popular FAQs Open all sections Close all sections ### How can I pay my bill? expand\_more NEW CONTENT FROM AR ### What happens if my customer makes a duplicate payment against their account? Will he/she receive a refund? expand\_more When a customer makes a duplicate payment, it is placed “On Account”(an Oracle term) indicating the amount is due to the customer. The credit is available for the customer to use against future invoices or to apply to the net balance reflected on their monthly statement. An AR cash applicator reviews the customer’s account each month to determine if the “on account “ credit has been or may be used against current charges. If, at the end of three months, the credit has not been applied to any charges, the amount will be refunded or held for another thirty days. The decision whether to hold for an additional amount of time is made by the applicator and is dependent upon the likelihood of new charges being incurred. The cash applicator determines this likelihood by reviewing historical account activity. Note that this policy applies only to individual accounts. If a corporate account issues a duplicate or erroneous payment, AR will refund it immediately. ### I received an invoice/statement billing me personally for charges that should be paid by my department, what should I do? expand\_more You may have an authorized signer (for the account to be charged) sign the invoice or statement requesting us to charge the account. Please write down the 33 digit account number to be charged and return the invoice/statement via university mail. You may also fax the request to (617) 496-5632. Please remember to include a legible signature and a contact telephone number so that Central AR may contact you for further information if needed. Remember that the authorized signer cannot be the individual incurring the charge. ### If I have trouble entering transactions (invoices, credit memos) to whom should I call? expand\_more You should contact the UIS helpdesk directly at 496-2001 and tell them that you are having trouble with an Accounts Receivable transaction. By contacting the helpdesk rather than staff in Central AR, you will help us track the numbers and types of calls received thereby helping us identify common user problems. ### If I complete an invoice transaction on Monday, when will my customer’s invoice be printed and mailed? expand\_more Accounts Receivable prints completed invoices each Wednesday morning at 9:00am. Therefore, in your case, your invoice would be printed and mailed on Wednesday. All completed transactions are posted to the General Ledger at approximately 6 p.m. each business day. ### I can’t complete my invoice/credit memo. What should I do? expand\_more Initially, you may want to consult the original materials you received during training. Your next step would be to call the helpdesk at 496-2001. [ More arrow\_circle\_right ](/faq/accounts-receivable)