When should a local unit start to collect on an invoice?

Payment terms are net 30 days. Once an invoice is 31 days old, local units may contact their customers regarding payment status. Staff performing collections on behalf of their local unit, should be assigned the collection responsibility in Oracle, which will enable them to record calls made. When an account is 61 days old, local units may want to check in Oracle AR to see if an AR collector has not been assigned to the account to make sure that there is no duplication in effort and that state and federal collections laws are followed. There are also several AR reports available in CREW that provide the AR collector name if one has been assigned. In order to be assigned a collection responsibility, the staff member will need to attend the appropriate training as outlined in the Local Unit Handbook.