Accounts Receivable
Central Accounts Receivable (AR) provides Harvard’s local billing units that sell services and/or goods with a state of the art billing system with which to invoice, track, and collect on their receivables. The goal of Central AR is to meet the needs of local units by providing several options for invoice processing, providing printing and mailing services for invoices and statements, participating in the collection of overdue accounts, and ensuring timely processing of all receivables transactions.
Contact Us
Accounts Receivable
1033 Massachusetts Ave
2nd Floor
Cambridge, MA 02138
The Accounts Receivable team is currently working remotely. Please contact us using the information below.
T: (617) 495-3787
ar_customers@harvard.edu
Popular FAQs
NEW CONTENT FROM AR
When a customer makes a duplicate payment, it is placed “On Account”(an Oracle term) indicating the amount is due to the customer. The credit is available for the customer to use against future invoices or to apply to the net balance reflected on their monthly statement.
An AR cash applicator reviews the customer’s account each month to determine if the “on account “ credit has been or may be used against current charges. If, at the end of three months, the credit has not been applied to any charges, the amount will be refunded or held for another thirty days. The decision whether to hold for an additional amount of time is made by the applicator and is dependent upon the likelihood of new charges being incurred. The cash applicator determines this likelihood by reviewing historical account activity. Note that this policy applies only to individual accounts. If a corporate account issues a duplicate or erroneous payment, AR will refund it immediately.
You may have an authorized signer (for the account to be charged) sign the invoice or statement requesting us to charge the account. Please write down the 33 digit account number to be charged and return the invoice/statement via university mail. You may also fax the request to (617) 496-5632. Please remember to include a legible signature and a contact telephone number so that Central AR may contact you for further information if needed. Remember that the authorized signer cannot be the individual incurring the charge.
You should contact the UIS helpdesk directly at 496-2001 and tell them that you are having trouble with an Accounts Receivable transaction. By contacting the helpdesk rather than staff in Central AR, you will help us track the numbers and types of calls received thereby helping us identify common user problems.
Accounts Receivable prints completed invoices each Wednesday morning at 9:00am. Therefore, in your case, your invoice would be printed and mailed on Wednesday. All completed transactions are posted to the General Ledger at approximately 6 p.m. each business day.
Initially, you may want to consult the original materials you received during training. Your next step would be to call the helpdesk at 496-2001.