Accounts Receivable
Content tagged with Accounts Receivable
What happens if my customer makes a duplicate payment against their account? Will he/she receive a refund?
When a customer makes a duplicate payment, it is placed “On Account”(an Oracle term) indicating the amount is due to the customer. The credit is available for the customer to use against future invoices or to apply to the net balance reflected on their...
I received an invoice/statement billing me personally for charges that should be paid by my department, what should I do?
You may have an authorized signer (for the account to be charged) sign the invoice or statement requesting us to charge the account. Please write down the 33 digit account number to be charged and return the invoice/statement via university mail. You may...
If I have trouble entering transactions (invoices, credit memos) to whom should I call?
You should contact the UIS helpdesk directly at 496-2001 and tell them that you are having trouble with an Accounts Receivable transaction. By contacting the helpdesk rather than staff in Central AR, you will help us track the numbers and types of calls...
If I complete an invoice transaction on Monday, when will my customer’s invoice be printed and mailed?
Accounts Receivable prints completed invoices each Wednesday morning at 9:00am. Therefore, in your case, your invoice would be printed and mailed on Wednesday. All completed transactions are posted to the General Ledger at approximately 6 p.m. each...
I can’t complete my invoice/credit memo. What should I do?
Initially, you may want to consult the original materials you received during training. Your next step would be to call the helpdesk at 496-2001.
How do I change or setup new default coding for my transaction type?
You can complete the Transaction Type Setup and Maintenance form and email to AR_setup@harvard.edu.
When are invoices charged back to bad debt expense?
The bad debt write-off policy will affect unpaid invoices once they become 270 days old. In Short, invoices become eligible for bad debt write-off 9 months from the original invoice date. Therefore, to ensure that your invoices are not written off to bad...