Central Payroll - Who to Call

Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links. Contacts for questions regarding tax-reporting documents can be found here.

Who to contact with questions about:

Your Appointment End Date

Before you call:  Contact:
Your HR/ Payroll Office

Wrong Address

Discussion Topic: Before you call:  Contact:
Changing your address home, or check mailing(excludes students) Complete and submit new address form. If you are a student, click here. For non-students- see your local HR/Payroll Office. Local HR

Your Pay

Discussion Topic: Before you call:  Contact:
You have been paid, but not this time and you are a(n):  

Hourly Employee

Confirm your hours are entered and approved Your Time Keeper or Approver
If your hours have been entered and approved, but still no pay Your HR/ Payroll Office

Salaried Employee

N/A Your HR/ Payroll Office
You are a new employee- not yet paid Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll. Your HR/ Payroll Office
You should have been paid and need the money now Your HR/ Payroll Office
Your gross pay is not what you expected

Hourly Employee

Verify that you are multiplying your hourly rate by approved hours worked. Your HR/ Payroll Office
Did you factor in overtime and/or shift differential (if applicable)? Your HR/ Payroll Office
Has your work schedule changed, impacting your regular versus OT hours? Your HR/ Payroll Office
Did you work the entire pay period? Your HR/ Payroll Office
Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? Your HR/ Payroll Office
Do you have hours missing? Your Time Keeper or Approver
Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium? Your HR/ Payroll Office
Remaining questions Your HR/ Payroll Office

Salaried Employee

Did you work the entire pay period? Your HR/ Payroll Office
Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)? N/A
Remaining questions Your HR/ Payroll Office
Don't understand your pay stub? See Understanding Your Paycheck  
Remaining questions Your HR/ Payroll Office

Copy of Pay Stub

Before you call:  Contact:
Payroll Hotline 
617-495-8500, select option 4

Your Paperwork

Discussion Topic: Before you call:  Contact:
Your paperwork that should have been processed Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll Your HR/ Payroll Office

W2

Discussion Topic: Before you call:  Contact:
Need duplicate W2

Follow the instructions here to obtain your W-2.

In addition, review your address and submit new address form if needed. For non-students, see your local HR/Payroll Office.

Payroll Hotline 
617-495-8500, select option 4
Other tax-reporting documents See Contacts for questions regarding tax-reporting documents.  

Your Payroll Deductions

Discussion Topic: Before you call:  Contact:
Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount)  
Medical Benefits Hotline 
617-496-4001
Dental Benefits Hotline 
617-496-4001
Contributory Life Benefits Hotline 
617-496-4001
Long-term care Benefits Hotline 
617-496-4001
Flexible spending Benefits Hotline 
617-496-4001
Tax deferred retirement Benefits Hotline 
617-496-4001
Medical co-payment Your Medical Provider
Miscellaneous deductions
Auto and/or Home Insurance Marsh Solutions 
866-814-7513
Savings Bonds Payroll Hotline 
617-495-8500, select option 4
Charity Payroll Hotline 
617-495-8500, select option 4
Union dues Your Union Steward
Loans Your Loan Provider
Rental deduction Harvard Real Estate @
https://www.campusservices.harvard.edu/real-estate
Garnishments Payroll Hotline 
617-495-8500, select option 4

Your Assistance Amounts

Before You Call: Contact:
Housing allowance- faculty only Your HR/ Payroll Office
Mortgage subsidy-faculty only HR/ Payroll Office
Tuition Assistance Benefits Hotline
617-496-4001
Child Care Fellowship Office of Work & Family 
617-495-4100

Your Tax Withholding

Discussion Topic: Before You Call: Contact:
Your Federal taxes
dramatically increased
this pay period
Were you paid for more than a typical pay period
(e.g. more hours)? Federal tax withholding rates
often automatically change if your income increases
in a period, but the increase may be refundable (at
the time you file your tax return) if the spike was for
an amount that relates to a prior pay-cycle.
N/A
All other questions Payroll Hotline 
617-495-8500, select option 4
Your tax amount is too high
for more than one pay-cycle.

Click on the following link for Federal Taxes http://www.irs.gov/individuals/index.html.
Then click on 
Withholding Calculator to determine if you should change your withholdings.

For assistance with Massachusetts State Taxes click on the following link:
http://www.dor.state.ma.us/help/taxhelp.htm.

If you choose to adjust your withholdings, the W4 form for Federal and M4 for state are available at the websites above or at you local HR/Payroll Office or the Payroll Window.

Please note that all employees who work in Massachusetts are subject to MA withholding, even if you are a resident of another state.

N/A
All other questions for non-resident aliens Tax Services
All other questions except those for non-resident aliens Payroll Hotline 
617-495-8500, select option 4
You are FICA exempt but Social Security and Medicare were taken out of your pay N/A Payroll Hotline 
617-495-8500, select option 4
A tax that should be taken out is not Have you reached the FICA taxable wage limit and FICA is no longer being taken out? N/A
All other questions Payroll Hotline 
617-495-8500, select option 4
You are a foreign national and you are not sure what taxes you should pay. N/A Tax Services

Reporting Time

Discussion Topics: Contact:
You have more than one job and you are not sure which job record to use. Your Time Keeper or Approver
What hours did I report? Your Time Keeper or Approver
Was my time approved? Your Time Keeper or Approver