Central Payroll - Who to Call

Note: For Central Payroll to best serve the nearly 20,000 employees of the University, only local HR/Payroll reps should call Central Payroll directly. Check with your Supervisor regarding your local contact persons if not available on the attached links. Contacts for questions regarding tax-reporting documents can be found her e.

Who to contact with questions about:

Before you call:	Contact:
	Your HR/ Payroll Office

Discussion Topic:	Before you call:	Contact:
Changing your address home, or check mailing(excludes students)	Complete and submit new address form. If you are a student, click here. For non-students- see your local HR/Payroll Office.	Local HR

Discussion Topic:	Before you call:	Contact:
You have been paid, but not this time and you are a(n):
Hourly Employee	Confirm your hours are entered and approved	Your Time Keeper or Approver
	If your hours have been entered and approved, but still no pay	Your HR/ Payroll Office
Salaried Employee	N/A	Your HR/ Payroll Office
You are a new employee- not yet paid	Confirm that it has been 7 business days since your new hire paperwork was submitted to Central Payroll.	Your HR/ Payroll Office
	You should have been paid and need the money now	Your HR/ Payroll Office
Your gross pay is not what you expected
Hourly Employee	Verify that you are multiplying your hourly rate by approved hours worked.	Your HR/ Payroll Office
	Did you factor in overtime and/or shift differential (if applicable)?	Your HR/ Payroll Office
	Has your work schedule changed, impacting your regular versus OT hours?	Your HR/ Payroll Office
	Did you work the entire pay period?	Your HR/ Payroll Office
	Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)?	Your HR/ Payroll Office
	Do you have hours missing?	Your Time Keeper or Approver
	Do you have pay in the wrong earnings type e.g. Regular, Overtime Standard, Overtime Premium?	Your HR/ Payroll Office
	Remaining questions	Your HR/ Payroll Office
Salaried Employee	Did you work the entire pay period?	Your HR/ Payroll Office
	Any additional adjustments to your pay this period(e.g. bonus, or assistance amounts)?	N/A
	Remaining questions	Your HR/ Payroll Office
Don't understand your pay stub?	See Understanding Your Paycheck
	Remaining questions	Your HR/ Payroll Office

Before you call:	Contact:
	Payroll Hotline 617-495-8500, select option 4

Discussion Topic:	Before you call:	Contact:
Your paperwork that should have been processed	Before calling, verify that the day you call is 7 business days after paperwork was submitted to Central Payroll	Your HR/ Payroll Office

Discussion Topic:	Before you call:	Contact:
Need duplicate W2	Follow the instructions here to obtain your W-2. In addition, review your address and submit new address form if needed. For non-students, see your local HR/Payroll Office.	Payroll Hotline 617-495-8500, select option 4
Other tax-reporting documents		Payroll Hotline 617-495-8500, select option 4

Discussion Topic:	Before you call:	Contact:
Benefit deduction question (i.e. start,stop, wrong dollar amount, missing amount)
	Medical	Benefits Hotline 617-496-4001
	Dental	Benefits Hotline 617-496-4001
	Contributory Life	Benefits Hotline 617-496-4001
	Long-term care	Benefits Hotline 617-496-4001
	Flexible spending	Benefits Hotline 617-496-4001
	Tax deferred retirement	Benefits Hotline 617-496-4001
	Medical co-payment	Your Medical Provider
Miscellaneous deductions
	Auto and/or Home Insurance	Marsh Solutions 866-814-7513
	Savings Bonds	Payroll Hotline 617-495-8500, select option 4
	Charity	Payroll Hotline 617-495-8500, select option 4
	Union dues	Your Union Steward
	Loans	Your Loan Provider
	Rental deduction	Harvard Real Estate @ https://www.campusservices.harvard.edu/real-estate
	Garnishments	Payroll Hotline 617-495-8500, select option 4

Before You Call:	Contact:
Housing allowance- faculty only	Your HR/ Payroll Office
Mortgage subsidy-faculty only	HR/ Payroll Office
Tuition Assistance	Benefits Hotline 617-496-4001
Child Care Fellowship	Office of Work & Family 617-495-4100

Discussion Topic:	Before You Call:	Contact:
Your Federal taxes dramatically increased this pay period	Were you paid for more than a typical pay period (e.g. more hours)? Federal tax withholding rates often automatically change if your income increases in a period, but the increase may be refundable (at the time you file your tax return) if the spike was for an amount that relates to a prior pay-cycle.	N/A
	All other questions	Payroll Hotline 617-495-8500, select option 4
Your tax amount is too high for more than one pay-cycle.	Click on the following link for Federal Taxes http://www.irs.gov/individuals/index.html. Then click on Withholding Calculator to determine if you should change your withholdings. For assistance with Massachusetts State Taxes click on the following link: http://www.dor.state.ma.us/help/taxhelp.htm. If you choose to adjust your withholdings, the W4 form for Federal and M4 for state are available at the websites above or at you local HR/Payroll Office or the Payroll Window. Please note that all employees who work in Massachusetts are subject to MA withholding, even if you are a resident of another state.	N/A
	All other questions for non-resident aliens	Tax Services
	All other questions except those for non-resident aliens	Payroll Hotline 617-495-8500, select option 4
You are FICA exempt but Social Security and Medicare were taken out of your pay	N/A	Payroll Hotline 617-495-8500, select option 4
A tax that should be taken out is not	Have you reached the FICA taxable wage limit and FICA is no longer being taken out?	N/A
	All other questions	Payroll Hotline 617-495-8500, select option 4
You are a foreign national and you are not sure what taxes you should pay.	N/A	Tax Services

Discussion Topics:	Contact:
You have more than one job and you are not sure which job record to use.	Your Time Keeper or Approver
What hours did I report?	Your Time Keeper or Approver
Was my time approved?	Your Time Keeper or Approver

Central Payroll - Who to Call

Who to contact with questions about:

Your Appointment End Date expand_more

Wrong Address expand_more

Your Pay expand_more

Copy of Pay Stub expand_more

Your Paperwork expand_more

W2 expand_more

Your Payroll Deductions expand_more

Your Assistance Amounts expand_more

Your Tax Withholding expand_more

Reporting Time expand_more